1. Introduction
Welcome to Sahara Aventuras. These Terms and Conditions govern your use of saharaaventuras.com and all services provided by Sahara Aventuras. By booking our services, you agree to these terms.
2. Booking and Payment Terms
2.1 Booking Process
- All bookings are subject to availability
- Bookings are confirmed upon receipt of the required deposit
- Full booking details will be provided via email confirmation
2.2 Payment Terms
- A 30% deposit is required to confirm your booking
- The remaining balance can be paid at the start of the activity
- Payment methods accepted: [To be updated]
3. Activities and Services
3.1 Activity Requirements
- Specific age restrictions apply to certain activities (detailed on individual activity pages)
- Physical fitness requirements vary by activity and are specified on respective activity pages
- Participants must follow all safety instructions provided by guides
- Equipment is provided for activities where necessary
3.2 Safety and Equipment
- All provided equipment meets safety standards
- Participants must use safety equipment as instructed
- The right to refuse service to anyone deemed unfit for an activity is reserved
- Participants must disclose relevant medical conditions
4. Cancellation and Refund Policy
4.1 Cancellation by Customers
- Cancellations must be made at least 48 hours before the activity start time
- Full refund available for cancellations made 48+ hours in advance
- No refund for cancellations made less than 48 hours before the activity
4.2 Weather and External Conditions
- Activities may be rescheduled due to adverse weather conditions
- In case of weather cancellations, customers can choose between:
- Rescheduling for another date
- Receiving a full refund
5. Liability and Insurance
5.1 Company Liability
- We maintain appropriate insurance for our operations
- Liability is limited to the extent permitted by law
- We are not responsible for:
- Personal belongings left unattended
- Accidents resulting from participant negligence
- Force majeure events
5.2 Guest Responsibility
- Participants are responsible for:
- Following safety instructions
- Their personal belongings
- Having appropriate travel insurance
- Disclosing relevant medical conditions
6. Photography and Media
6.1 Guest Photography
- Guests are permitted to take photos and videos during activities
- Photos taken at desert camps and company facilities are allowed
- Sharing on social media is encouraged with proper attribution
6.2 Company Photography
- We may take photographs during activities for promotional purposes
- Guests may opt out of being photographed upon request
7. Property and Facilities
7.1 Desert Camps and Facilities
- Guests must respect all facilities and equipment
- Any damage to property may result in additional charges
- Camp rules must be followed for safety and comfort
8. Modifications and Changes
8.1 Activity Changes
- We reserve the right to modify activities due to:
- Weather conditions
- Safety concerns
- Technical issues
- Insufficient participants
8.2 Terms Changes
- These terms may be updated without notice
- Current terms will be available on our website
- Continued use of services constitutes acceptance of updated terms
9. Contact Information
Sahara Aventuras
- Website: saharaaventuras.com
- Email: [email protected]
- Phone: +212708246603
- Location: Merzouga, Morocco
